WhatsApp approvals for ERP changes: how to do it safely
Finance heads and owners are often away from the desk, so approvals stall. WhatsApp can carry requests, questions and digests, but a safe approval still opens the full review with a single-use link and a second factor.
By the rung1 team · Published · Updated · 5 min read
What WhatsApp is good for
- Asking for a change in a sentence.
- Answering the one or two questions an agent needs.
- A daily digest of what is waiting.
- A link to review and approve.
- Confirmation that a change is live, with an undo link.
The safe approval pattern
In rung1, WhatsApp is where people ask and where results arrive. It never approves on its own: approval opens the review in the browser through a single-use link that works only for your number, and asks for your one-time code. The link expires in 72 hours.
What should never be approved in chat
- Anything that removes data or fields.
- Anything that can’t be reversed.
- Anything that needs two approvers or a written reason.
- Your own request.
Questions people ask
You can request, discuss and be notified on WhatsApp. For safety, approval opens the full review through a single-use link with a one-time code rather than a reply in chat.
Yes, through the WhatsApp Business Platform. rung1 uses it for requests, questions, digests and approval links.
rung1 Voice, planned for a pilot in Q4 2027, will let approvers clear low-risk, reversible changes by an inbound phone call with read-back.